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BCP Council helpline for vital support: 0300 123 7052, Mon-Fri, 9am – 5pm

Benefits, debt & housing helpline: 01202 985104

Church services online & Christian support:

Domestic abuse helpline: 01202 710777

Dorset Mental Health Carers Support line: 01202 373305 and 01305 340045 (7 days a week). Run by mental health carers for carers – providing listening, signposting, understanding and support.

Mental health support line: 0300 123 5440

Prama friendship line: 01202 022987

Homelessness: If you, or someone you are concerned about, is sleeping rough please phone: 01202 315962 or out of hours 01202 451467


Debt + Budget Support

The CMA team are continuing to provide support for those facing significant debt at this time. We are not able to run face-to-face sessions but want to offer advice over the phone or video-conference through our Food Banks and central office. If you need help, please call our office on: 01202 429037 Citizens Advice are also offering financial support on: 03444 111 444

Food Banks

If you need emergency food and have no money, you can ask for a food parcel by contacting: – BCP Council Crisis team on 01202 096622 or email – Citizens Advice complete the online form here and select ‘Food Voucher’ as the subject of your enquiry, or call 03444 111 444 – Together We Can helpline on 0300 1237052 or complete the online form here If you need urgent help and have no one to help you, please phone BCP Council on 0300 123 7052 (Mon-Fri, 9am – 5pm). For more information on where our Food Banks are and contact information, see here. Poole Food Bank Tues - Thurs, 9.30am – 12.30pm Fri, 9.30am – 12pm Poole Food Bank Satellites St Clement’s Church Hall, 55 Kinson Avenue, Poole, BH15 3PH: Mon – Fri, 9.30am – 12pm St Gabriel’s Church, Keysworth Rd, Turlin Moor, Poole, BH16 5BH: Thurs, 9.30am -11.30am Calvary Pentecostal Church, Cromwell Rd, Parkstone, Poole, BH12 2NS: closed until further notice due to COVID-19 Poole Waste Not, Want Not*: Mon, 1.30pm – 3pm, Tues – Fri, 11am – 3pm *Accessed by Hill Street (via rear of 70 High Street) Christchurch Food Bank Tues, 10am - 12pm Thurs, 11am - 1pm Fri, 2pm – 4pm Donations only: Mon, 10am - 12pm Wimborne Food Bank: Weds, 10am – 12pm Fri, 2pm – 4pm Donations only: Fri, 12pm - 2pm.  Blandford Food Bank Tues & Thurs, 10am – 12pm There are also Food Banks at (click on links below): Bournemouth, Kinson, Southbourne

Addiction + Recovery

We have adapted the Recovery project during the pandemic to continue providing support while ensuring it is within COVID-19 government guidelines. Online support: You can connect with our online recovery community on the Revive UK Facebook page here. Walks*: We run weekly socially-distanced walks in pairs!  Walks take place in Bournemouth and Poole Recovery Days: New for 2021!  We are pleased to announce the start of a Recovery Day every Thursday, 10am -  3pm at Winton Methodist Church.  The days will include food, fellowship and a range of organised activities.* *In compliance with government COVID-19 guidelines Recovery Course: The next Recovery Course will take place online from Tuesday 9 March - 15 June 2021 - book your place on Eventbrite here. Recovery Support Group: Is not currently able to meet however telephone support is available. For more information on the Recovery Days and Recovery Walks in Bournemouth, please contact Charlie on 07759 088560. Recovery Walks in Poole please contact Rachel on 07955 789038 For any other queries, please contact Emma on 07816 945995. We are also still taking referrals for both those needing support who are in addiction/recovery and for those affected by someone else's addiction.  Please do contact us and we will provide a telephone assessment - phone the office on 01202 429037.

Lone Parent Families

Some of our SMILE activities are currently able to run in compliance with government COVID-19 guidelines.  You can find out more on SMILE's website here. Support is also available online with SMILE's private Facebook group.  If you are a lone parent in Poole, you can request to join the Facebook group here. Alternatively you can text Rachael on 07954 377295 or Lucy on 07944 171432 and they will get back to you as soon as they can!* *Please be aware that Rachael and Lucy work part-time.


Anyone who is rough sleeping, or concerned about a rough-sleeper, can contact the St. Mungo's Rough Sleeper Team directly on 01202 315962. If you are worried about someone becoming homeless during the lockdown period, the Council’s Housing Options team are available to provide advice, support and guidance. The best way to contact the team direct is to email: Our BCARS Helpline is available Monday - Friday, 10 am - 12 pm (excluding bank holidays).  We help rough sleepers and those who are temporarily housed to access support and services available locally. Call us on 07842 174241. For more information on how to help rough sleepers, please have a look at the Find Help page on the BCARS website here.


We are supporting the BCP wide Together We Can project. So, if you would like to volunteer at this time, please register your availability at: