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Adult crisis team: 01202 096622 (support with dealing with financial challenges)

Adult social care: 01202 123654

BCP Council helpline for vital support: 0300 123 7052, Mon-Fri, 9am – 5pm

“Let’s Talk Money” – benefits, debt & housing helpline: 01202 985104

Domestic abuse helpine: 01202 710777

Dorset Mental Health Carers Support line: 01202 373305 and 01305 340045 (7 days a week). Run by mental health carers for carers – providing listening, signposting, understanding and support.

Access to Food map: you can find food support across Bournemouth, Christchurch & Poole here.

Food across wider Dorset: Help & Kindness have a directory of food support here.

Mental health support line: 0300 123 5440

Modern slavery – if you have concerns that someone may be being exploited you can contact:
Adults: Dorset Police on 101 or the Safeguarding team on 01202 123654
Under 18 years: Children First on 01202 123334 or
UK Modern Slavery Helpline and Resource Centre: 08000 121 700 or log a report

Prama friendship line: 01202 022987

Homelessness: If you, or someone you are concerned about, is sleeping rough please phone: 01202 315962 or out of hours 01202 451467

*Although most legal Covid restrictions have now been lifted, we continue to carry out precautions such as testing and following the Hands, Face, Space guidance to ensure we protect each other and those we work with.

Debt + Budget Support

The CMA team are continuing to provide support for those facing significant debt at this time. We are not able to run face-to-face sessions but want to offer advice over the phone or video-conference through our Food Banks and central office.

If you need help, please call our office on: 01202 429037

Citizens Advice are also offering financial support on: 03444 111 444

Food Banks

If you need emergency food and have no money, you can ask for a food parcel by contacting:

BCP Council Crisis team on 01202 096622 or email

Citizens Advice call 03444 111 444

Together We Can helpline on 0300 1237052

If you need urgent help and have no one to help you, please phone BCP Council on 0300 123 7052 (Mon-Fri, 9am – 5pm).

Our Food Banks:

For contact details and where to find our Food Banks, see here.

Poole Food Bank
Tues - Thurs, 9.30am – 12.30pm
Fri, 9.30am – 12pm

Poole Food Bank Satellites
St Clement’s Church Hall, 55 Kinson Avenue, Poole, BH15 3PH: Mon – Fri, 11.30am – 12.30pm
St Gabriel’s Church, Keysworth Rd, Turlin Moor, Poole, BH16 5BH: Thurs, 9.30am -11.30am
Calvary Pentecostal Church, Cromwell Rd, Parkstone, Poole, BH12 2NS: Weds, 12pm-2pm
Poole Waste Not, Want Not*: Mon, 1.30pm – 3pm, Tues – Fri, 11am – 3pm *Accessed by Hill Street (via rear of 70 High Street).

Christchurch Food Bank
Donations only: Mon, 10am - 12pm
Tues, 10am - 12pm
Thurs, 11am - 1pm
Fri, 2pm – 4pm

Wimborne Food Bank:
Weds, 10am – 12pm
Fri, 2pm – 4pm
Donations only: Fri, 12pm - 2pm

Blandford Food Bank
Tues & Thurs, 10am – 2pm

There are also Food Banks at (click on links below):

Addiction + Recovery

Online support: You can connect with our online recovery community on the Revive UK Facebook page here.

Walks: We run weekly walks which take place in Bournemouth and Poole.

Recovery Days: The Recovery Day takes place every Thursday, 10am -  3pm at Winton Methodist Church.  The days will include food, fellowship and a range of organised activities.

Recovery Courses: These are run both in person and online, for more information see here.

Recovery Support Group: Support for those affected by a person’s addiction or habit.  The Support Group meets on Tuesdays, 7.30pm - 9pm.  You can find more information here.

For more information on the Recovery Days and Recovery Walks in Bournemouth, please contact Charlie on 07759 088560.

Recovery Walks in Poole please contact Rachel on 07955 789038

For any other queries, please contact Emma on 07816 945995.

We are also still taking referrals for both those needing support who are in addiction/recovery and for those affected by someone else's addiction.  Please do contact us and we will provide a telephone assessment - phone the office on 01202 429037.

Lone Parent Families

SMILE runs regular groups for lone parent families, as well as holiday activities. You can find out more on SMILE's website here.

Support is also available online with SMILE's private Facebook group.  If you are a lone parent in Poole, you can request to join the Facebook group here.

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Alternatively you can text Rachael on 07954 377295 or Lucy on 07944 171432 and they will get back to you as soon as they can!*

*Please be aware that Rachael and Lucy work part-time.


Anyone who is rough sleeping, or concerned about a rough-sleeper, can contact the St. Mungo's Rough Sleeper Team directly on 01202 315962.

If you are worried about someone becoming homeless, the Council’s Housing Options team are available to provide advice, support and guidance. The best way to contact the team direct is to email:

Our BCARS Helpline: 07842 174241, Monday - Friday, 10 am - 12 pm (excluding bank holidays).  We help rough sleepers and those who are temporarily housed to access support and services available locally.

For more information on how to help rough sleepers, please have a look at the Find Help page on the BCARS website here.


We have a wide range of volunteer opportunities, you can take a look and see what you would like to get involved in here.