Where The Need Is Greatest

Donations to this fund will enable us to distribute the money to the project in greatest need.

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Data Retention Periods
Data	Retention period	Notes
Call Log	6 months	We keep a record of calls made to our service so that we can return calls and handle any enquiries. We will keep details on our call log for a maximum of 6 months unless the individual becomes a client, volunteer or supporter.
Referrals from third parties	6 months	We receive personal information about potential service users from third parties who wish to refer individuals to us for support. We will hold the information we are given for a maximum 6 months unless the individual becomes a client. This is to ensure we are able to respond to their enquiry and manage any missed appointments or subsequent actions, and for audit purposes.
Client records	5 years after case closure or the client has left our services (6 years where a client has for mortgage arrears)	This is to ensure we can provide further assistance if a client subsequently needs our help again, and for regulatory and audit reasons to ensure that we are able to manage any future complaints or enquiries.
Staff and volunteer records	6 years	If someone becomes a member of our team, we will keep their personnel records for a maximum of 6 years after they cease working/volunteering for us in order to comply with employment regulations and for audit purposes.
Supporter/Marketing records	Until we receive a request to remove the person/s records	We will keep the contact details of those who have consented to receiving news and updates from us until they tell us that they no longer which to receive such information.
Recruitment records	1 year	Where you provide personal data and sensitive personal data when applying for a job or volunteering opportunity, such as the information on your CV, we will process, store and disclose this personal data to support the recruitment process. CVs and application details will be stored for a maximum period of 1 year for audit purposes before being deleted, unless the individual becomes an employee.
Donor Records	6 years	We will keep the contact details of those who have donated to us no longer than 6 years after the last donation has been given.

Where The Need Is Greatest

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